Thursday, March 26, 2015

Promoting My Brand Internally as a Salesforce Admin with New User Welcome Emails

In my last post about using the Vertical Response WYSIWYG editor to create emails for my Salesforce workflows, I mentioned that I would share how I use this method to promote my brand as a Salesforce Admin within the company. So, here's the story.

When it comes to my personal brand, I'd summarize it in these words: approachable, knowledgable, responsive and helpful.

I want to be the person my coworkers go to when they have a suggestion for improving CRM for the company, who they contact when they aren't sure how to follow up on a lead assigned to them, the name that pops into their head synonymous with Salesforce.

Conveying that image starts with my very first correspondence with them, typically the 'new user welcome email' that I send when I create their user account in Salesforce.

To help enforce this brand, I recently began redesigning my internal support emails, including that new user welcome email.

Here's what it looked like before:

It wasn't horrible. I just thought it could be a little more streamlined and use a bit more pep. My video tutorial was also quite out of date (besides, who has time for a 1 hour video tutorial?). So, I transferred the most important points into an updated Google Slide presentation.

And here's my redesign:

I like that this format is personable; I've added my picture at the bottom because working remotely means I rarely get to meet my coworkers. It's pops a bit more with the simplified layout and graphics. The flow of information is improved and it makes it easier for the user to see what they have to do next.

Here's a peek at a few slides in the presentation that I link in my email:

A little side-by-side comparison:

And finally, here's how I use this email template:
  1. Create new user.
  2. Navigate to 'Mass Email Users' under 'Manage Users' in Setup.
  3. Refresh 'New Users' list view that I've customized to show users created today.
  4. Select my email template. 
  5. Send, leaving the default to bcc myself checked.

If you're interested in improving your personal brand, here are a few articles that I found useful:

PS - The icons I used in my updated email are from:

Wednesday, March 25, 2015

How I Use Vertical Response's Email Builder to Create Formatted HTML Email Notifications for Salesforce Workflow Rules

When you've been a Salesforce Administrator for a decent length of time, you might look back on the way you implemented certain features or customized the application and be struck with this thought: "Knowing what I know now, I wish I would have done it differently."

That's the situation I found myself in as I reviewed some of our workflow rules and email notifications recently. 

Most of the email notifications were plain text and rather... blah.

So I decided to spiff them up with a little help from the html email editor that I use for creating marketing email campaigns: Vertical Response for Salesforce. 

  • It's free to design emails with the Vertical Response WYSIWYG editor. 
  • It's easy to use.
  • You can paste the resulting html directly into your Salesforce email template.

Why do I use Vertical Response's editor instead of the Salesforce editor? I like to use the 'Custom (without using Letterhead)' template creation option, which means I would have to code all the html by hand. No thanks. 

Here's my process: I start off by having two tabs open. 1) 'VR Email' tab in Salesforce, 2) my new Salesforce email template, with the option of 'Custom (without using Letterhead)' chosen.

Then I proceed with the following steps:

Step 1: Design the email in the Graphical Editor.

I create a new draft email in Vertical Response. 

I like to use a centered table to make the email a bit more visually appealing.

In this example, I pasted the field names from Salesforce so that they would merge correctly.

When I'm done with my editing, I save the draft. If I need to make changes in the future, I can just come back to it in Vertical Response, make my modifications and replace the html in Salesforce with the updated version.

Note: I recommending doing all your copying and pasting text into the VR editor before you attempt to format your text. I've noticed that if I copy and paste (even if I use 'paste unformatted'), it strips the existing formatting of my entire email. Blargh. So, save yourself the frustration and get all your content in there first before you begin modifying fonts, sizes, etc.

Step 2: Preview the email.

If there are any basic formatting changes to make, it's easier to do them now than manually in html.

Step 3: Copy the code from the 'HTML Code' tab.

After selecting all the html, I copy it and switch over to Salesforce.

 Step 4: Paste the html into the 'HTML Body' area of my email in Salesforce.

Step 5: Click on the 'Preview' button and admire the result. 

Step 6: Click Save.

Now my fancified new email template is ready for circulation. It's a big improvement over the plain text version!

Coming Soon: In my next post, I'll show you how I used this method to redesign my 'new user welcome' emails and promote my brand within the company as a Salesforce Admin.