Thursday, April 28, 2011

A Simple Fix: How Changing a User’s Password While I Was OOO Earned Me an All Caps Email (@Salesforce #HappyAdmin)

Yesterday, I was out of the office (OOO) and one of my users was having problems logging in. I have him juggling logins for our production org and sandbox so that he can do testing, so I completely understood his confusion.

I used the handy SMAC (Salesforce Mobile Administration Console) app on my iPhone to quickly reset his password and send him a confirmation email.

It took around 5 seconds.

This is what I got in return.


The red capitalized text of this brief email made me smile. Firstly, because I know that he did it on purpose (and not just because he’s one of those people that always types in all caps) and secondly, because it was such a simple fix.

I do love simple fixes.

The SMAC app is handy for Salesforce admins. It doesn’t do a lot of things, but what it does do is pretty useful. It’s free, so there’s no harm in testing it out.

Additional Resources

Jenna Baze is a rather geeky girl with average social skills and an affinity for: all things Google, Remember the Milk,, Inbox Zero, Etsy, natural light photography and finding creative ways to avoid doing dishes (which includes updating a handful of blogs).
Twitter: @RatherGeeky
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  1. I love the SMAC app! Super handy in situations just like yours.

  2. Sweet! I just downloaded it. (also noticed no one rated it...come on, let's give the dev some love on the app store!)


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