I often use the standard ‘Reply’ functionality to respond to coworkers that have logged a case in FogBugz. Sometimes though, I just can’t seem to get my point across.
A chat bridges the gap between an email and a phone call or in-person visit.
Since my company uses Google Apps for the Enterprise, I quickly chatted my coworker to inform him of the status of an urgent case.
I decided to copy and paste the chat so that I could retain the history of my communication related to the case.
It worked! And it even pasted nicely with the avatars and formatting. Awesome!
What I have enabled:
- I have currently enabled html formatting for my FogBugz case, which is why I can paste the formatted text and avatars here.
- I have also enabled the Picture in Chat lab for Gmail.
Jenna Baze is a rather geeky girl with average social skills and an affinity for: all things Google, Remember the Milk, Salesforce.com, Inbox Zero, Etsy, natural light photography and finding creative ways to avoid doing dishes (which includes updating a handful of blogs).
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