Monday, April 18, 2011

Including Google Chat in a @FogBugz Case

I often use the standard ‘Reply’ functionality to respond to coworkers that have logged a case in FogBugz. Sometimes though, I just can’t seem to get my point across.

A chat bridges the gap between an email and a phone call or in-person visit.

Since my company uses Google Apps for the Enterprise, I quickly chatted my coworker to inform him of the status of an urgent case.

I decided to copy and paste the chat so that I could retain the history of my communication related to the case.

It worked! And it even pasted nicely with the avatars and formatting. Awesome!

image

What I have enabled:

  • I have currently enabled html formatting for my FogBugz case, which is why I can paste the formatted text and avatars here.
  • I have also enabled the Picture in Chat lab for Gmail.

Additional Resources

Jenna Baze is a rather geeky girl with average social skills and an affinity for: all things Google, Remember the Milk, Salesforce.com, Inbox Zero, Etsy, natural light photography and finding creative ways to avoid doing dishes (which includes updating a handful of blogs).
Email:
rathergeeky@gmail.com
Twitter: @RatherGeeky
Facebook: Rather Geeky Tips

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